Support

We are here to help.

Found a defect? We will fix it. Stuck, confused or blocked by anything? Contact us — you will hear back from the people who build Enta, not from a ticket bot.

Contact support Email contact@enta-dev.net

Our promise to you

Every defect gets fixed

Report it and we fix it — and the fix reaches you in an update. A defect you find is a defect nobody else has to live with.

Any issue, any question

Setup, data, a page that does not behave, a number that looks wrong — if something is in your way, tell us. No question is too small.

Straight to the builders

No call centre and no scripts. Your message goes to the team that builds Enta, and a person reads and answers it.

Help inside the app, too

Ask Enta's AI first: it can explain what you are looking at and fix many problems on the spot. When it cannot, we can.

Contact support

Tell us what is going on

Reporting a defect? These details help us reproduce it and fix it fast:

1What you were doing, and on which page or app.
2What you expected to happen.
3What happened instead — including any error message, word for word.
4Screenshots help: reply to our email with them, or send them to contact@enta-dev.net.

Or email contact@enta-dev.net directly.

Common questions

Is support included in the license?
Yes. The founder license includes founder-level support and all v1.x updates for three years, so every fix reaches you at no extra cost.
Do I need a license to contact you?
No. Questions before you buy are just as welcome. For a hands-on evaluation, you can also request a private preview on the Demos page.
What happens after I report a defect?
We reproduce it, fix it, and tell you when the fix is available. If we need more details, we reply to the email address you gave us.
Can I send screenshots or files?
Yes. Reply to our email with them, or send them straight to contact@enta-dev.net.

Other ways to get help

Email us contact@enta-dev.net — for anything, including files and screenshots. Ask the website assistant Instant answers about features, databases, pricing and the roadmap. Request a private preview Evaluating Enta for your organisation? Let us show you, under NDA if needed.